Episode 2

Maureen McGarvey, with her advanced English, takes the lead in this half an hour long video footage. In advanced English, she elaborates to her learned audience on how to improve customer experience. It is a part of the discussion in 2012’s Directors Conference of International House, World Organization.

Her primary attention is on how to treat customers before they become clients of an organization. She arranges her audience pair work and delivers in advanced English a more practical demonstration on the subject.

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